US Bank introduces video banking and co-browsing
US Bank introduced a service that lets customers speak with bankers by video and share an online view of their screen.
The co-browsing feature allows customers and bankers to view online or mobile banking together. Customers do not need to install additional software; they access the session using a secure code.
The bank said the service proved useful during the pandemic. It conducted more than half a million online appointments in 2020 and planned to increase that number to two million in 2021.
The service aims to give customers a more personal and reassuring experience by allowing them to meet bank staff without leaving home or work.
Mongolian Fintech Association